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Sixth Annual Metrics Conference

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Conference Faculty


Greg M. Ajamian
Senior Project Manager, DuPont Consulting Solutions
[Presentation Abstract]

Greg Ajamian is a Senior Consultant with DuPont Consulting Solutions. He concentrates on innovation processes including concept generation, technology and product development, product launch, and commercialization.

He began his career with DuPont 27 years ago as a Physicist on a product development team for new intensifying screens in Medical X-ray R&D. Greg was responsible for image quality analysis and test procedures. Moving into Marketing Technical Service, he continued his product development work in addition to designing training seminars and providing customer and sales support; trouble shooting across the entire US and Canada. First with Computer Output Microfilm for banks and insurance companies, and later with engineering reproduction films, his work could take him, in a matter of weeks, from the Orinoco River in Venezuela to the Canadian Rockies. Since the films were used by automotive, aerospace, architectural, printed circuit, and oil exploration firms, he had to adapt products and techniques for everything from linen drawings of the 1800's to the latest CAD drawings for jumbo jets; from satellite images and fine line circuit boards to USGS topographic maps.

As project leader for a new product development in electronic imaging, his team produced the fastest, wide-format, thermal printer of its time; capable of printing 36-inch wide lines of data at over 800 lines per second. His next team launched their product, after only 18 months in development, at two different trade shows on the same day, 400 miles apart. Over the next year it generated over a million dollars in revenue.

His personal experience was of great value in upgrading and improving DuPont's corporate best-practice for new product development, and in developing a similar process for new technology development. He then led the development of a new process for business growth to generate, capture, and act upon new ideas in a timely manner.

Greg has been with DuPont's consulting group for ten years, and is now a senior consultant with primary responsibility for corporate-wide support of business processes for product development, technology management, and innovation. In that time, he has worked with over 40 businesses within DuPont and two other corporations. In just one year, his projects included
eleven different business units with people on five continents.

The Product Development Management Association (PDMA) has certified him as a "Master Professional". He co-chairs the Front End of Innovation subcommittee of the Industrial Research Institute (IRI). As a result, he co-authored an article in Research-Technology Management on the New Concept Development Model that they created.


Carol Beamer
R&D Program Manager, Hewlett-Packard
[Presentation Abstract]

Carol Beamer is an R&D Program Manager at Hewlett-Packard in Corvallis, Oregon. Carol is currently responsible for leading the Time-to-Market initiative within Imaging and Printing Technology Platforms (ITP) at HP. Prior to this role, Carol led the development and introduction program for the Business Inkjet 2200/2250 printheads. She has been with HP for 18 years, and she has been intimately involved in eight product development introductions within the rapidly growing and changing world of Inkjet printing. Carol has held engineering and management positions in both Manufacturing development and R&D during that period.

Carol received her B.Sc. in Industrial Engineering from California Polytechnic State University in San Luis Obispo, California.


Shirley R. Blanch
Executive Consultant & Change Specialist, Ethicon, Inc.
[Presentation Abstract]

Shirley is a resident change management expert for Ethicon, a Johnson & Johnson company. She is currently an Executive Consultant for the Management Board. She has been given the assignment to develop, deploy, and institutionalize the Portfolio Management System for the Franchise. She brings with her a wealth of experience in managing major complex change.

She was graduated Summa Cum Laude with a Bachelor of Science Degree in Industrial Engineering from Geneva College in Beaver Falls, Pennsylvania. She was hired into the Ethicon San Angelo, Texas facility immediately after graduation. She became a Business Unit Manager within two years and became know as the "Process" expert. She led her Business Unit in "Managing by Facts" and radically improved the processes.

Her success due to her "Process" focus catapulted her to Ethicon Corporate Headquarters where she was given the assignment to design, deploy, and institutionalize a Supplier Quality System. She became recognized as the Reengineering Expert during this time.

She moved on to establish the internal consulting department for the company. She brought in a significant number of methodologies and tools to use in order to improve the Business Processes for the Franchise. The Business Improvement Department became a core enabler for Ethicon.

She has worked with several of the gurus known for improving Business Processes and Systems e.g., Philip Crosby, Dr. Michael Hammer. She represents Ethicon at the Phoenix Group headed by Dr. Hammer. She also is a member of Board of Directors for the Center of Enterprise Leadership managed by the University of Boston.

She is a lead auditor for ISO. She works closely with the Quality Management Group for J&J and has been a Signature of Quality examiner since J&J adopted this process.

Due to the complexity and growth expectations of the Ethicon Business, the Management Board decided last year to ask her to focus solely on the Portfolio Approach. She has formed the Technology and Portfolio Department and directs the work for Pipeline Managers, a Process Manager, and a Systems Manager.

She has been heard saying: "This assignment will be my legacy for Ethicon." She believes in this process and will be tenacious in managing the company through this change.


Dr. Robert CooperRobert Cooper
Professor, McMaster University
Co-author, Portfolio Management for New Products
[Presentation Abstract]

Dr. Robert G. Cooper is a world expert in the field of new product management. He has been labelled "the quintessential scholar" in the field of new products in the U.S. publication, Journal of Product Innovation Management and is a Crawford Fellow of the Product Development & Management Association. He is Professor of Marketing and for seven years was the Lawson Mardon Chaired Professor of Industrial Marketing and Technology Management at Michael G. DeGroote School of Business, McMaster University in Ontario, Canada. He is also ISBM Distinguished Research Fellow at Penn State University’s Smeal College of Business Administration. Bob was formerly an Associate Dean of McGill University’s Faculty of Management.

Bob is the father and developer of the Stage-GateTM process, now widely used by leading firms around the world to drive new products to market. He has helped dozens of leading corporations design and implement his Stage-Gate new products process – from consumer goods firms, such as Procter & Gamble, SC Johnsons Wax, Hallmark Cards and Reckitt & Colman to chemical companies including Rohm & Haas, DuPont, Arco Chemical, Mobil Chemical, ICI and Hoechst; from financial service firms such as VISA and Royal Bank of Canada to higher technology companies such as GTE’s Network System Division, Pfizer Medical Devices and British Nuclear Fuels and even business service product companies, such as PECO, NYNEX and VISA. Bob is also the developer of the NewProd system for screening and diagnosing new product projects, also used by a number of companies.

Dr. Cooper is a thought-leader in the field of product innovation management. He has published more than 75 articles in leading journals on new product management, and many of these have been leading edge articles, having a profound impact on product innovation practices in industry. He is twice the winner of the prestigious Maurice Holland Award from the IRI (Industrial Research Institute, Washington), the only person to have ever won twice; and the five times winner of the UK’s award for the best article in the publication R&D Management. He is also the 1999 winner of the Lee Rivers Award from the Commercial Development & Marketing Association (U.S.) for his contribution to member companies via his Stage-Gate process. His research is sponsored by companies such as Dow Chemical and Exxon.

Bob has also written six books on new product management, including the popular, "Winning at New Products: Accelerating the Process from Idea to Launch". With over 50,000 copies sold, "Winning at New Products" has become the bible for corporations wanting to overhaul the way they go about conceiving, developing and launching new products. His most recent books are "Portfolio Management for New Product Development" which looks at the way leading companies go about managing their portfolio of R&D and new product investments (co-authored with Kleinschmidt and Edgett); and "Product Leadership: Creating & Launching Superior New Products", which is aimed at the leadership team of the business.

Bob holds Bachelors and Masters degrees in Chemical Engineering, an MBA, and a PhD in Business.


William H. Fonvielle
Principal, Performance Measurement Associates
[Workshop Details]

Bill Fonvielle is the founder and principal of Performance Measurement Associates, a Massachusetts-based consulting and research firm. He has brought his thirty plus years of experience in marketing communications, customer research, organizational innovation and change, and performance measurement to benefit seminar and workshop participants around the globe. Bill’s clients have included American Express of Canada, AlliedSignal, Amway, Fireman’s Fund, Coldwell Banker Residential Real Estate, Moore Corporation, GE Medical Systems, and DuPont Mexico, among many others. He is the originator of the Dynamic Scorecard concept and the author of a business book and many articles. Bill’s MBA is from the Yale School of Management.


Philip Francis
Managing Partner, Mascon
[Workshop Details]

Phil has 35 years experience in engineering, R&D, consulting and academia – including executive positions at Motorola, the Square D Company, AT&T, and as a Professor/Chair at the Illinois Institute of Technology. He is regarded as an authority on NPD processes, manufacturing systems, R&D organizations, TQM processes and the integration of these functions. He sits on advisory boards of six universities and has served on senior advisory boards of the National Institute of Standards and Technology (NIST), the Army Science Board and the Air Force Science Advisory Board. He currently is a Managing Partner at Mascon (www.masconit.com), responsible for consulting services for industrial and higher education organizations.


Bradford L. GoldenseBradford L. Goldense
President, Goldense Group Inc.
[Workshop Details]

Brad Goldense, President of GGI, has been assisting engineering and manufacturing companies for the past twenty years in assessing, developing, and implementing competitive business changes. Mr. Goldense has consulted to over 75 Fortune 1000 companies and has done work in well over 250 manufacturing plants. He specializes in several areas including: strategic planning, reengineering, product development, manufacturing management, and engineering/manufacturing design/information systems. For the past five years, Mr. Goldense has concentrated his efforts in the concurrent engineering and engineering automation areas to reduce cycle times product development and manufacturing functions.

Mr. Goldense's clients include companies that design and manufacture computers, electronic instruments, diagnostic medical instruments and devices, automated test equipment, aircraft, hi-fi equipment, machined parts, fasteners, semiconductors, computer hardware and software, materials, and textiles.

Mr. Goldense was formerly with CSC/Index where he was involved with strategic planning, business re-engineering, and technology strategy development for Fortune 500 manufacturers in North America, Europe, and the Middle East. He worked for Price Waterhouse where he was involved in the specification and implementation of many different types of application software including order processing, MRP, DRP, and financial systems. Mr. Goldense worked for Lester B. Knight & Associates where he analyzed manufacturing productivity improvement and cost reduction opportunities.

Mr. Goldense worked in industry with Texas Instruments as a project manager and lead engineer in the design and start-up of both automated electronics and metals processing manufacturing plants. During his tenure, Brad managed the design and construction of a metals cleaning and processing plant through production start-up. Mr. Goldense directed all aspects of this project involving a $15 million budget, a full-function engineering and equipment design team, and 250 full-time trade professionals. Brad was also responsible for the design of an automated electronic component manufacturing area involving 500 direct labor personnel performing component fabrication, assembly, and product testing for over 200 products. He had engineering responsibility for material handling systems at TI's second largest plant site. Mr. Goldense also worked for a number of years with a private company that specialized in overhauling aging manufacturing and commercial facilities.

Mr. Goldense is a member of the faculty of The Gordon Institute of Tufts University in Medford, Massachusetts and the University of Dayton, in Dayton, Ohio. Mr. Goldense has a BS in Engineering from Brown University where he concentrated in Civil and Environmental Engineering, and an MBA from Cornell University where he concentrated in Cost Accounting. He is Certified in Production and Inventory Management [CPIM] by APICS, is a Certified Manufacturing Engineer [CMfgE] by SME, and is Certified in Data Processing [CDP] by the ICCP.

Brad is a past-chairman of the Boston Chapter of the Computer and Automated Systems Association of the Society of Manufacturing Engineers. He is founder and president of the Boston Chapter of the Society of Concurrent Engineering [SOCE]. He is also a member of APICS, ASQC, IEEE, ACM, and ICCP.

Brad is an invited moderator and speaker at key regional and national conferences including Autofact, Electro, and the International Conference on DFM. He has published over twenty articles and technical papers on the topics of Concurrent Engineering, Metrics, Design For Manufacturing, Quality Function Deployment, and Computer-Integrated-Manufacturing in notable journals such as Design News, Manufacturing Breakthrough, and Industry. He is a Contributing Editor to Design News and World Class Design-To-Manufacture.


David Gray
Product Development & Commercialization Director,
Halliburton Energy Services Group
[Presentation Abstract]

David Gray has been with Halliburton for 21 years working in Texas, the Middle East and the Far East. He has been involved in the evaluation and development of new technology within Halliburton for the past ten years. Prior to that he was in the field service organization in operations, sales and management positions. In 1996 he received his MBA from the University of Texas with an independent study on "Strategic Product Development". For the past 4 years he has been leading the implementation and continuous improvement efforts for Halliburton's "New" New Product Development process.


Wayne Mackey
Principal, Product Development Consulting, Inc.
[Breakfast Session Abstract]

Wayne Mackey's expertise is grounded in over twenty years of hands-on management of large engineering, manufacturing, and procurement organizations. His management consulting is focused on product / service development, and he is especially effective in metrics, supply chain management and business strategy implementation.

Mr. Mackey has been a Principal with Product Development Consulting, Inc. since 1997. Prior to joining PDC, he worked with GM Hughes Electronics in El Segundo, California for 19 years. He is a natural change agent and leader, having counseled Fortune 500 companies, major universities (Stanford, MIT) and government agencies in product development, supply chain management, and rapidly implementing enterprise-wide change. Mr. Mackey also has worked as a senior scientist, material operations manager, program manager, engineering manager, and systems engineering manager.

Mr. Mackey has been a keynote speaker on rapid organizational change and is a featured speaker in the areas of performance improvement, metrics, supply chain management, and product development. He has hosted forums and been on expert panels for numerous organizations. He has been an invited chairman for conferences and is an industry advisor for The Management Roundtable and the International Association of Product Development.

Mr. Mackey earned a Bachelor of Science in electrical engineering and economics from Carnegie Mellon University in Pittsburgh, Pennsylvania and a Master of Science in engineering, from Loyola Marymount University in Los Angeles, California.

He is a senior IEEE member and a member of the International Council on Systems Engineering (INCOSE), the IEEE Engineering Management Society, the IEEE Information Theory Society, the Society of Concurrent Engineering (SOCE) and the Product Development and Management Association (PDMA). In 1997, he was leader of the Nationwide Metrics Task Force and has participated in the following organizations: Stanford University's Integrated Manufacturing Association / Global Supply Chain Forum, the American Society of Quality (ASQ) and MIT's Lean Aircraft Initiative.


Guy M. Merritt
Group Program Manager, Tellabs
[Presentation Abstract]

Guy Merritt is a Group Program Manager working in the Broadband Media Group at Tellabs in Bolingbrook, Illinois. He is currently manager of the Office of Program Management and leads the efforts in program and subcontract management along with managing the Quality Assurance group within the division.

Previously at Tellabs, Guy worked as a Staff Engineer for Software Quality Assurance where he lead the development efforts to institute best practices based on the Software Engineering Institute's Capability Maturity Model and participated in CMM assessments. He also specialized in managing process improvements for causal analysis, project management and creating and instituting product development methodologies.

Prior to joining Tellabs, Guy spent eight years in the US Air Force as an in-flight crewmember working on the Airborne Command Post for the National Command Authorities. In this position, Guy had the unique opportunity to perform in-flight communications diagnostics and verification/validation activities for the telecommunication equipment that was targeted to be deployed on the aircraft. In addition, he was the manager of the Combat Crew Training School for In-flight Technicians while stationed at Ellsworth AFB, South Dakota.

Guy is a Certified Quality Analyst and has received an AAS in Avionics Technology from the Community College of the Air Force and a BS in Computer Science from Herzing College.


Dr. Francis Narin
President, CHI Research
[Presentation Abstract]

Dr. Narin, president of CHI Research, Inc. in Haddon Heights, New Jersey, is an internationally recognized authority on science and technology indicators, and bibliometrics. He has published more than 125 research papers and reports. His work on Japanese technological strength received wide coverage in the New York Times, ("A Novel Technique Shows Japanese Outpace Americans in Innovation," front page, March 7, 1988, and "In the Realm of Technology, Japan Looms Ever Larger", Science Times Section, May 28, 1991), and Business Week (Patent Scoreboards August 3, 1992 and August 9, 1993), and in other international media. A New York Times story "Study Finds Public Science is Pillar of Industry" May 13, 1997, based on his work, showed that U.S. private industry patents rely on public science for 75 percent of their science base.

His personal area of research centers around the application of citation analysis to the measurement of corporate and national competitiveness. CHI’s citation techniques allow a company or institution to be compared with its competitors in terms of such indicators as (1) technological strength, (2) the quality and impact of its R&D, (3) leading edge position, (4) productivity of key personnel, and (4) Investment Potential.

CHI’s Tech-Lineâ database (www.chiresearch.com) provides these indicators for 1400 companies across 30 technologies and 10 years, and has shown that companies with strong technology indicators do better in stock performance for a number of years into the future. See "Science & Technology as Predictors of Stock Performance," Financial Analysts Journal, 55, 3, 20-32, May/June 1999.

In 1988 Dr. Narin was awarded the Derek De Solla Price medal, given by the editorial and advisory board of Scientometrics, for his outstanding contributions to quantitative studies of science.

He is co-inventor with Anthony Breitzman of U.S. Patent No. 6175824 "Method and Apparatus for Choosing a Stock Portfolio, Based on Patent Indicators," issued 16 January 2001.


Glenn Pearson
Manager of Quality and Process Improvement
Fedex
[Presentation Abstract]

Glenn Pearson, Manager of Quality & Process Improvement for Federal Express Corporation, is responsible for quality systems and the implementation of quality and process improvement initiatives. Glenn also leads FedEx’s ISO 9000 worldwide registration efforts as well and the Malcolm Baldrige National Quality Award process.

Glenn joined FedEx in 1984 and has held management positions in Corporate and EDP Audit as well as Worldwide Operations Audit. Prior to joining FedEx, he was as auditor with Leaseway Transportation and KPMG Peat Marwick.

Glenn received FedEx’s Five Star Award; the highest award bestowed on individual employees to reward them for outstanding performance that has materially helped the corporation, enhanced service, profitability and the spirit of team work

A native of Pennsylvania, Glenn holds a Business Administration Degree from Youngstown State University in Youngstown, OH. He is a Certified Public Accountant and a member of the American Society for Quality.


Anthony Reese
Director of Engineering Planning, Harley-Davidson
[Presentation Abstract]

Anthony Reese is the Director of Engineering Planning at Harley-Davidson Motor Company. Mr. Reese is leading the activities to plan for and balance the new product development requirements with available engineering resources at Harley-Davidson. Anthony came from BMW to join Harley-Davidson in 1995. He led manufacturing operations at the York, PA final assembly plant and developed resource management information systems prior to his current role in Milwaukee, WI.


Don ReinertsenDon Reinertsen
Reinertsen & Associates
[Presentation Abstract]

Don Reinertsen is President of Reinertsen & Associates, a consulting firm specializing in the management of the product development process. Before starting his own firm, he had extensive consulting experience at McKinsey & Co. an international management consulting firm, and operating experience as Senior Vice President of Operations at Zimmerman Holdings, a private diversified manufacturing company.

His contributions in the field of product development have been recognized internationally. In 1983, while a consultant at McKinsey & Co., he wrote a landmark article in Electronic Business magazine which first quantified the value of development speed. This article has been cited as the McKinsey study that indicated "six months delay can be worth 33 percent of life cycle profits".

In the past fifteen years, he has gone considerably beyond this early work. He has worked with companies ranging from Fortune 500 Baldrige Award winners to small venture capital backed start-ups. He has developed a number of innovative analytical techniques for assessing the product development process, and changing it.

Don holds a B.S. from Cornell University in Electrical Engineering, and an M.B.A. with distinction from Harvard Business School. He is a member of the IEEE, SME, and ASQC. Don is author of "Managing the Design Factory: A Product Developer’s Toolkit," and co-author of the best-selling book "Developing Products in Half the Time". He writes and speaks frequently on techniques for shortening development cycles, and teaches a popular course at California Institute of Technology on Streamlining the Product Development Process.


Paul C. Wiers
Director of Product Office, Harley-Davidson
[Presentation Abstract]

Paul Wiers is the Director of the Product Development Office at Harley-Davidson Motor Company. Mr. Wiers is currently responsible for the enterprise-wide product development strategy and associated implementation methodologies. Coming out of the heavy equipment industry, Paul joined Harley-Davidson motorcycle engineering in Milwaukee in 1989. Throughout his career, Paul has been directly involved in cross-functional product development and the improvement of related processes and procedures.


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