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The
Distinguished Speakers
The following industry
practitioners will share their Kano model implementation
experiences:
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Dr. Kyle Smith, President & CEO,
Reell Corporation
-
Mark Sperry, Chief Marketing Officer,
PlugPower
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Harold Ross, Technical Director,
General Motors
-
Troy Scriven, Product Marketing
Manager, PlugPower
-
Ramesh Gowda, Senior IT Manager,
General Motors
 Dr.
Kyle Smith is the President at Reell
Precision Manufacturing. Prior to Reell, Kyle worked with Hill-Rom
in the capacity of Executive Director of Concept Research, Executive
Director of Strategic Marketing, VP of Research and Development and
Acting General Manager for the Care Division. Kyle also worked at
Eastman Kodak Research Laboratories in the area of medical imaging
as Lab Head for Sensors and Hardcopy research, Assistant to the
Director and VP of Research, Development and Systems Manufacturing,
and Director for Health Imaging Media Research & Development.
 Mr.
Mark Sperry is the Chief Marketing
Officer of PlugPower and directs all sales & marketing activities,
including product strategy development, channel management, market
engagement, marketing communications and customer and product
support. Formerly, Mr. Sperry worked with Xerox Corporation as VP
and GM for the Production Color Business within the North American
Solutions Group. He is also a member of the General Electric Fuel
Cell Systems management committee and is a member of the Executive
Committee of the American Marketing Associtation.
 Mr.
Harold Ross serves as a Technical
Director in the Engineering Center at General Motors. Mr. Ross has
held many positions in Systems Engineering and Requirements
Engineering during his long career at General Motors. Earlier he was
the founding manager of the QFD Group and spearheaded the
implementation of QFD throughout the company. He has worked with
leading Japanese quality masters including Dr. Akao and Dr. Kano.
 Mr.
Troy Scriven is Product Marketing
Manager at PlugPower and is responsible for all product marketing of
the GenSys®.
Mr. Scriven has over 14 years of product development experience and
prior to PlugPower he worked at Penzoil Products Co., in the
capacity of Product Manager of the Automotive Chemicals Division
where he led new product development and introduction for a broad
range of consumer products.
 Mr.
Ramesh Gowda is a Senior IT Manager
at General Motor Research Laboratories. Mr. Gowda is responsible for
developing IT strategies. He has been working in the areas of
designing and developing software applications and decision support
tools for analyzing automotive market research data. He holds a MBA
from Carnegie-Mellon. |
